AI-Assisted Live Chat (Beta)

AI-Assisted Live Chat transforms the live chat experience by harnessing the power of OpenAI's advanced GPT technology within the Mainstay platform. 

• Start with intuitive suggestions: After you start a Live Chat with a contact, Mainstay will offer up a suggested response based on the contact's last message and your recent conversation history.
  • Note: Mainstay will not suggest responses to questions received outside of your Live Chat session. 
• Automatically reference Organization Attributes: If a contact asks a question during a live chat session that can be answered with an Organization Attribute (such as a date of an event or a link to a website), the AI will automatically include it in the suggested response.
• Fine-tune before sending: You can tweak and personalize the suggested responses before sending to the contact, if changes need to be made. Or you can dismiss the suggestion and write your own response as usual, without AI assistance.

AI-Assisted Live Chat Settings

Bot-wide settings allow partners to adjust length and tone to suit their preferences. You can find these options under the 'Conversations' section of your settings page.

AI-Assisted Live Chat is the perfect blend of machine intelligence and human touch, designed to streamline your live chat process.