The Knowledge Base of your chatbot starts as a small seed of answers that grows over time. This seed is a small initial set of answers that are crafted primarily by the Mainstay team at the start of your partnership with us.
Guided by a list of the most popular questions across all of our chatbots, our team drafts corresponding responses tailored to your institution for these questions. We use your organization's website or other documents you provide us with to inform our responses. The goal at this stage is not to turn every piece of information on your site into a text-message friendly answer, but to get your chatbot up to speed on the topics that matter most to students.
In addition to these customized answers, we also preload your Knowledge Base with some standard responses to questions related to the FAFSA (as this is a nationally standardized process) or banter (e.g. “Are you a belieber?”). The latter type of responses adds personality and a conversational feel to your bot and are located under the "Chat" section of your Knowledge Base.
Keep in mind, your bot's Knowledge Base is at its most beginner level in this stage. The bot will continue to grow its Knowledge Base as it learns and you can always continue to add understandings to it. For more details about the Knowledge Base check out: What is a Knowledge Base? and Locating Answers in your Knowledge Base.
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