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  1. Mainstay
  2. Onboarding Resources

Onboarding Resources

Setting up your Chatbot, Knowledge Base, and More

Account Set-Up

  • Assembling Your Chatbot Development Team
  • Completing Your Onboarding Form
  • Setting Your Target Launch Date
  • Selecting a Target Population for Launch

Knowledge Base Set Up & Bot Testing

  • What is a Knowledge Base?
  • Knowledge Seeding
  • Knowledge Base Review
  • Knowledge Base Training

Uploading Contact Data

  • Identifying Contact Data Needed
  • Sharing Contact Data with Mainstay

Campaign Best Practices

  • Drafting Your Introduction Script
  • Drafting Your First Campaign Scripts
  • Incorporating Fun
  • Creating a Campaign Plan
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