Knowledge Base
- Knowledge Maintenance & Webchat Feedback
- Using Shortened Links in Messages (mainst.ai / bit.ly)
- Interactive Responses
- Personalized Responses
- #Commands Page
- Locating Answers in your Knowledge Base
- Approving Answers in Your Knowledge Base
- Mainstay Suggested Responses
- Editing Answers in your Knowledge Base
- Organization Attributes
- Creating a New Understanding
- FAQ: Question Synonyms
- Understandings and Best Practices
- Removing Understandings from Your Knowledge Base
- Managing Fallback Responses