The Mainstay Platform
Managing the Mainstay Platform
Insights Hub (Dashboards)
Conversations
- Flash Responses
- The Conversations Inbox
- Web Chat Browser Notifications
- Live Chat
- AI-Assisted Live Chat
- Multi-Language
Knowledge Base
- Knowledge Base
- Knowledge Base Understandings
- Knowledge Base Responses
- Interactive Responses
- Personalized Responses
- Shortened Links (mainst.ai / bit.ly)
Calendar
Scripts
Campaigns
- Data-triggered Campaigns
- Campaigns Page
- Scheduling a Campaign
- Scheduling Recurring Campaigns
- Campaign Insights
- Introductory Aggregate Reports
Audiences & Contacts
- Contacts Page & Download
- Standard Contact Fields (Data Dictionary)
- Creating / Importing Contacts
- Duplicate Contact Profiles
- Import Error Dictionary
- Transferring Contact Data into a New Account
Settings
- Collapsible Sidebar
- General Settings
- Contact Authentication Settings
- User Groups
- User Settings & Permissions
- SMS/Text Messaging Settings
Data Integrations
- Platform Integrations & API
- Mainstay: Conversations Export
- Mainstay Sync for Ellucian Colleague
- Mainstay Sync for Hubspot
- Mainstay Sync for Salesforce
- Mainstay Sync for SFTP