The Mainstay Platform
Managing the Mainstay Platform
Insights Hub (Dashboards)
Conversations
- Flash Responses
- The Conversations Inbox
- Web Chat Browser Notifications
- Live Chat
- AI-Assisted Live Chat
- Multi-Language
Knowledge Base
- Knowledge Base
- Knowledge Base Understandings
- Knowledge Base Responses
- Interactive Responses
- Personalized Responses
- Link Click Tracking (Shortened Links / mainst.ai)
Calendar
Scripts
- Generative AI Voice in Scripts
- Generative AI Discussions in Scripts
- vCard (Virtual Contact Cards)
- Script Manager
- Mainstay Script Library
- Script Builder
Campaigns
- Campaign Plans
- Data-triggered Campaigns
- Campaigns Page
- Scheduling a Campaign
- Scheduling Recurring Campaigns
- Campaign Insights
Audiences & Contacts
- Blocking Contacts
- Contacts Page & Download
- Standard Contact Fields (Data Dictionary)
- Creating / Importing Contacts
- Duplicate Contact Profiles
- Import Error Dictionary
Settings
- Bot Personality Controls
- Conversation Settings
- #scholarshipbot
- Hello Pages
- Collapsible Sidebar
- General Settings
Data Integrations
- Platform Integrations & API
- SFTP Sync (Inbound)
- SFTP Sync (Outbound)
- SFTP Sync (Conversations)
- SFTP Sync (EAB Notes)
- Google Sheets (Inbound)