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  1. Mainstay
  2. The Mainstay Platform

The Mainstay Platform

Managing the Mainstay Platform

Insights Dashboard

  • Engagement Insights - Graphs & Reports
  • Bot Summary Report
  • Knowledge Insights

Conversations

  • The Conversations Inbox
  • Live Chat
  • Web Chat Browser Notifications
  • Multi-Language
  • Manually Forward a Message in Conversations
  • Manual Contact Opt-Out
See all 7 articles

Knowledge Base

  • Knowledge Maintenance & Webchat Feedback
  • Using Shortened Links in Messages (mainst.ai / bit.ly)
  • Interactive Responses
  • Personalized Responses
  • #Commands Page
  • Locating Answers in your Knowledge Base
See all 15 articles

Calendar

  • Calendar

Scripts

  • Scripts
  • Script Actions
  • Additional Functionalities in the Script Builder
  • Organize Your Scripts With Labels
  • Testing Your Scripts
  • Mainstay Script Library

Campaigns

  • Scheduling a Campaign
  • Scheduling Recurring Campaigns
  • Campaigns Page
  • Campaign Insights
  • Introductory Aggregate Reports
  • Tips to Avoid SMS Carrier Blocks
See all 8 articles

Audiences & Contacts

  • Contacts Page & Download
  • Standard Contact Fields (Data Dictionary)
  • Creating / Importing Contacts
  • Contact Panel
  • Archiving Contacts
  • Import Error Dictionary
See all 12 articles

Settings

  • General Settings
  • Contact Authentication Settings
  • User Groups
  • User Settings & Permissions
  • SMS/Text Messaging Settings
  • Appropriate Hours for Campaigns
See all 12 articles

Data Integrations

  • Platform Integrations & API
  • Mainstay: Conversations Export
  • Mainstay Sync for Ellucian Colleague
  • Mainstay Sync for Hubspot
  • Mainstay Sync for Salesforce
  • Mainstay Sync for SFTP
See all 9 articles
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