The Mainstay Platform
Managing the Mainstay Platform
Insights Dashboard
Conversations
- The Conversations Inbox
- Live Chat
- Web Chat Browser Notifications
- Multi-Language
- Manually Forward a Message in Conversations
- Manual Contact Opt-Out
Knowledge Base
- Knowledge Maintenance & Webchat Feedback
- Using Shortened Links in Messages (mainst.ai / bit.ly)
- Interactive Responses
- Personalized Responses
- #Commands Page
- Locating Answers in your Knowledge Base
Calendar
Scripts
Campaigns
- Scheduling a Campaign
- Scheduling Recurring Campaigns
- Campaigns Page
- Campaign Insights
- Introductory Aggregate Reports
- Tips to Avoid SMS Carrier Blocks
Audiences & Contacts
- Contacts Page & Download
- Standard Contact Fields (Data Dictionary)
- Creating / Importing Contacts
- Contact Panel
- Archiving Contacts
- Import Error Dictionary
Settings
- General Settings
- Contact Authentication Settings
- User Groups
- User Settings & Permissions
- SMS/Text Messaging Settings
- Appropriate Hours for Campaigns
Data Integrations
- Platform Integrations & API
- Mainstay: Conversations Export
- Mainstay Sync for Ellucian Colleague
- Mainstay Sync for Hubspot
- Mainstay Sync for Salesforce
- Mainstay Sync for SFTP