Multi-Language – Mainstay

Web-chat

Web chat users can select their preferred language when engaging with your web bot. The first dialog from your bot’s default or customized introduction message will be initially delivered in English, but after selecting a preferred language, that first message and any other messages sent after will be in the user’s preferred language.

SMS

Previously, when a contact asks the bot if it speaks another language, they received a message that only English was supported. Now, it will respond with instructions to set a language preference:

#Language Command

Contacts can switch their language preference for all incoming bot messages using the "#language" command (or the equivalent in another language, such as "#idioma").

When the bot receives a message containing "#language", the contact will be sent a Script requesting the preferred language.

If the contact submits an unrecognized language, the bot will exit them from this Script.
If the contact submits the name of a supported language, the contact will be asked to confirm this selection.

If the contact responds "No", the bot will exit them from this Script.
If the contact responds "Yes", the bot will change their language preference and send a confirmation message in this new language.

Manually Editing a Contact's Language

Admins can also manually change a contact's language in the platform by navigating to the Contact pane and selecting a language code from the dropdown menu.

Importing Contacts' Languages

The language can also be set in a CSV import, or via the API or the SFTP integration. Refer to the list of language codes below.

Multi-Language in Conversations

Incoming messages will be automatically translated into English, and outgoing messages - both bot responses from the Knowledge Base and Campaign Scripts - will be translated into the learner's preferred language. On the Conversations page, these messages will appear in English, and can be expanded to view the translations:

Note that Live Chat messages will not be automatically translated. We recommend using Google Translate if you’d like to send any message in the user’s preferred language.

Language Codes

Code	Name
af	Afrikaans
sq	Albanian
am	Amharic
ar	Arabic
hy	Armenian
as	Assamese
ay	Aymara
az	Azerbaijani
bm	Bambara
eu	Basque
be	Belarusian
bn	Bengali
bho	Bhojpuri
bh	Bihari
bs	Bosnian
bg	Bulgarian
ca	Catalan
ceb	Cebuano
ny	Chichewa
zh-CN	Chinese (Simplified)
zh	Chinese (Simplified)
zh-TW	Chinese (Traditional)
co	Corsican
hr	Croatian
cs	Czech
da	Danish
dv	Divehi
doi	Dogri
nl	Dutch
en	English
eo	Esperanto
et	Estonian
ee	Ewe
tl	Filipino
fi	Finnish
fr	French
fy	Frisian
gl	Galician
lg	Ganda
ka	Georgian
de	German
el	Greek
gn	Guarani
gu	Gujarati
ht	Haitian Creole
ha	Hausa
haw	Hawaiian
he	Hebrew
iw	Hebrew
hi	Hindi
hmn	Hmong
hu	Hungarian
ig	Igbo
ilo	Iloko
id	Indonesian
ga	Irish Gaelic
is	Islandic
it	Italian
ja	Japanese
jw	Javanese
jv	Javanese
kn	Kannada
kk	Kazakh
km	Khmer
rw	Kinyarwanda
gom	Konkani
ko	Korean
kri	Krio
ku	Kurdish (Kurmanji)
ckb	Kurdish (Sorani)
ky	Kyrgyz
lo	Lao
la	Latin
lv	Latvian
ln	Lingala
lt	Lithuanian
lb	Luxembourgish
mk	Macedonian
mai	Maithili
mg	Malagasy
ms	Malay
ml	Malayalam
mt	Maltese
mi	Maori
mr	Marathi
mni-Mtei	Meiteilon (Manipuri)
lus	Mizo
mn	Mongolian
my	Myanmar (Burmese)
ne	Nepali
nso	Northern Sotho
no	Norwegian
or	Odia (Oriya)
om	Oromo
ps	Pashto
fa	Persian
pl	Polish
pt	Portuguese
pa	Punjabi
qu	Quechua
ro	Romanian
ru	Russian
sm	Samoan
sa	Sanskrit
gd	Scots Gaelic
sr	Serbian
st	Sesotho
sn	Shona
sd	Sindhi
si	Sinhala
sk	Slovak
sl	Slovenian
so	Somali
es	Spanish
su	Sundanese
sw	Swahili
sv	Swedish
tg	Tajik
ta	Tamil
tt	Tatar
te	Telugu
th	Thai
ti	Tigrinya
ts	Tsonga
tr	Turkish
tk	Turkmen
ak	Twi
uk	Ukranian
ur	Urdu
ug	Uyghur
uz	Uzbek
vi	Vietnamese
cy	Welsh
xh	Xhosa
yi	Yiddish
yo	Yoruba
zu	Zulu