Multi-Language

James Mayr
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Web-chat

Web chat users can select their preferred language when engaging with your web bot. The first dialog from your bot’s default or customized introduction message will be initially delivered in English, but after selecting a preferred language, that first message and any other messages sent after will be in the user’s preferred language.  
 
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SMS

Previously, when a contact asks the bot if it speaks another language, they received a message that only English was supported. Now, it will respond with instructions to set a language preference:

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#Language Command

Contacts can switch their language preference for all incoming bot messages using the "#language" command (or the equivalent in another language, such as "#idioma").

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  1. When the bot receives a message containing "#language", the contact will be sent a Script requesting the preferred language.
    1. If the contact submits an unrecognized language, the bot will exit them from this Script.
    2. If the contact submits the name of a supported language, the contact will be asked to confirm this selection.
      1. If the contact responds "No", the bot will exit them from this Script.
      2. If the contact responds "Yes", the bot will change their language preference and send a confirmation message in this new language.

 

Manually Editing a Contact's Language

Admins can also manually change a contact's language in the platform by navigating to the Contact pane and selecting a language code from the dropdown menu. Check out Changing a Contact's Language Preference

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Multi-Language in Conversations

Incoming messages will be automatically translated into English, and outgoing messages - both bot responses from the Knowledge Base and Campaign Scripts - will be translated into the learner's preferred language. On the Conversations page, these messages will appear in English, and can be expanded to view the translations:
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Note that Live Chat messages will not be automatically translated. We recommend using Google Translate if you’d like to send any message in the user’s preferred language.

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