Script Manager

Overview

Scripts are interactive message flows that a contact can engage with. They can be as simple as a single message or as complex as a hundred branching paths. The Script may capture information from the contact, or may send personalized information out. The Script can even trigger notification emails to your team to let you know when a contact is engaging. Scripts can be used in a variety of ways:

• as an outgoing Campaign, sent to a particular imported CSV or Audience segment
• as the automated introduction in your web-chat embed or for "open bot" SMS accounts
• as a #Command, initiated by the contact sending a particular message or selecting an option from the web-chat Quick Action Menu
• as the response to an incoming question

In addition to building your own Script, your account may also have access to the Mainstay Script Library, a collection of pre-built Scripts that you can add to your account and customize.

My Scripts

On the left navigation, select the “Scripts” tool. From here, you can...

• Create new scripts
• Filter scripts by a custom label (see below)
• Search for an existing script by name or description
• Sort your scripts by name, created, or the usage frequency (Campaigns)
• View the Mainstay Script Library of content templates

Script Management

This tool allows you to easily update scripts from the ... overflow menu:

• Copy allows you to duplicate a script. You will be prompted to provide a name and select relevant labels.
• Manage Labels allows you to add or remove labels for this script.
• Delete will permanently remove the script from your list.

Script Labels

• To create a new script label, click + Add Script Label on the sidebar, under the list of existing script labels.
• To edit an existing script label, hover over its name, then click the overflow menu and select Rename.
• To delete a script label, hover over its name, then click the overflow menu and select Delete. Note that this will not delete any scripts, just remove the label from the.

Script labels can also be viewed and edited from within an individual script.