Overview
Test the Bot is a tool in the platform that connects you right to the chat bot. Use this tool to send messages to the bot that you think a student would send via SMS, web chat, or Facebook chat.
To use this feature go to your Settings page and click on Test the Bot:
How to Use
"Test the Bot" allows you to select any webchat variant. This lets you test the Intro Script and Quick Actions (#Commands), as well as ask questions to get responses from the Knowledge Base and/or Generative AI.
Once you have engaged with the bot, a Contact will be created. It will be visible in the Conversations Inbox and in the Contacts page. The Contact will automatically be labeled a Test User.
This also allows you to test-send Scripts to your Test User.
You can view this conversation on your Conversations page.
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