Generative AI Settings

Overview

Mainstay provides generative AI-powered features throughout the platform to help you complete important tasks faster and without all the repetitive busywork. However, each organization we partner with has different policies and comfort with these new technologies, so this page provides a way to determine which ones are right for your institution.

Note: some of these features rely on contextual information available on your websites or in your PDFs and Google Docs. To configure which pages Mainstay can use for generative AI, see Knowledge Scraping / Knowledge Sources.

Each feature is described in detail on a separate support article:

• AI-assisted Live Chat
• Fuzzy Question Generator
• Generate Fuzzy Questions for new Understandings
• AI Assistant in Knowledge Base
• Learner-specific Generative Responses
• Flash Responses
• Knowledge Scraping
• Conversation Summary in Contact Panel
• Conversation Summary in Escalation Emails
• Suggested Reply in Escalations
• Generative AI Discussions in Scripts