2023 Feature Releases

Q1

Enhanced Password Requirements

User Groups

Custom Filtering in Mainstay Sync for Hubspot, Mainstay Sync for Slate, & Mainstay Sync for SFTP

User Name Editing

Personalized Fallback Responses

Q2

Recurring Campaigns: Weekdays & Weekends

Standardized Reporting Fields

Multi-Channel Contacts

Customizable Contacts, Audience, Insights, and #Commands downloads

Default Fields API endpoint

Script "Set Field Value" Action

Collapsible Sidebar

Mainstay Sync for Salesforce v2 (beta)

Q3

Copy Image in Insights

Updated Campaign History Report

Webchat Feedback Report

Updated Webchat Accessibility

Change to Invalid Phone behavior

Relative Date Ranges on Insights

AI-Assisted Live Chat

Language editable via Import / API / SFTP

Custom Dashboards

Q4

Sharing a Dashboard

Organization Attributes Download & Upload

Contact Import Error Reporting

Conversations tile / download on Custom Dashboards

Knowledge Insights tiles on Custom Dashboards

Link Shortener for Organization Attributes

Calendar linking to Audience/Import & Script