Q1
- Knowledge Scraping filtering & bulk actions
- User Group selection for Audiences, Imports, and Campaigns
- Users with multiple User Groups
- Web-chat Variant reporting
- Flash Responses in Knowledge Maintenance and Individual Q&A Report
- Extend Recurring Campaigns
- Campaign Insights: toggle between "respondents" and "recipients"
- "Reviewer" Role
- Suggested Replies in Escalations
- Script ID & Script Name in Conversations SFTP Export
- Script "Copy to..."
- Knowledge Sources: Document Uploads
- "Generate Learner-specific Response" in KB Understanding
- Generative AI Discussions in Scripts
Q2
- Knowledge Sources: Audience restrictions
- Draft Campaigns
- Knowledge Sources: filtering
- Contact Fields: include in Gen-AI features
- Recurring Campaigns: Nth X-day of the month
- Google Sheets integration
- EAB Notes export
- Web-chat Authentication
- Generative AI Discussions in Scripts: detect exit intent & extract data
- Knowledge Base: bulk editing
- Knowledge Base: generative responses
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