Q1
- Knowledge Scraping filtering & bulk actions
- User Group selection for Audiences, Imports, and Campaigns
- Users with multiple User Groups
- Web-chat Variant reporting
- Flash Responses in Knowledge Maintenance and Individual Q&A Report
- Extend Recurring Campaigns
- Campaign Insights: toggle between "respondents" and "recipients"
- "Reviewer" Role
- Suggested Replies in Escalations
- Script ID & Script Name in Conversations SFTP Export
- Script "Copy to..."
- Knowledge Sources: Document Uploads
- "Generate Learner-specific Response" in KB Understanding
- Generative AI Discussions in Scripts
Q2
- Knowledge Sources: Audience restrictions
- Draft Campaigns
- Knowledge Sources: filtering
- Contact Fields: include in Gen-AI features
- Recurring Campaigns: Nth X-day of the month
- Google Sheets integration
- EAB Notes export
- Web-chat Authentication
- Generative AI Discussions in Scripts: detect exit intent & extract data
- Knowledge Base: bulk editing
- Knowledge Base: generative responses
- Knowledge Maintenance: filtering
- Generative AI Discussions in Scripts: reporting
- Knowledge Sources: export
- Live Chat: insert custom contact fields
- Conversations: mobile-friendly
Q3
- Conversations: download transcript
- Audiences: description
- Contacts: block contacts
- Campaign Insights: show "no response"
- Conversation Summaries in reports
- Insights: duplicate dashboards
- Audiences: bulk actions
- Conversations: indicate gen-AI messages
- Web-chat redesign & performance upgrades
- Test the Bot: select web-chat variant
- Campaign: duplicate
- Knowledge Sources: preview before scrape
- Ask the AI
- Audiences: labels
- Campaign Insights: filter by User Group
- Scripts: Best Practices Checklist
- Audiences: relative date filtering for Created and Last Message At
Q4
- Scripts: Audience-branching
- Campaign Plans
- Emergency Auto-Response
- Contact: Bulk Actions
- Scripts: Gen-AI Voice
- Audiences: AI Disabled & Invalid Phone
- Webchat: Full-screen mode
- Conversations: filter by archive status
- Knowledge Base: # All-time Matches
- Custom Dashboards: #Commands Graph
- Audiences: filter by Hello Page
- Knowledge Sources: redesign & labels
- Escalations: custom subject lines
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