2020 Feature Releases

James Mayr

August 29, 2022 19:36
Updated

Q1

Webchat Settings

Multi-language support

Manual Forwarding & Automatic Escalations

Organization Attributes

Salesforce integration

Q2

COVID Script & KB content

Knowledge Base redesign

Hubspot integration

Q3

Contact archiving

Webchat redesign & accessibility

Slate integration

Conversations Export

Q4

SFTP integration

Disable AI for Live Chat mode

Contact Fields Manager

Audience Builder

Webchat Browser Notifications

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