2020 Feature Releases

James Mayr
  • Updated
Follow

Q1

Live Chat

Webchat Settings

Multi-language support

Manual Forwarding & Automatic Escalations

Script Labels

Organization Attributes

Salesforce integration

 

Q2

COVID Script & KB content

Knowledge Base redesign

Script Library

Hubspot integration

 

Q3

Contact archiving

Webchat redesign & accessibility

Slate integration

Conversations Export

 

Q4

SFTP integration

Disable AI for Live Chat mode

Contact Fields Manager

Audience Builder

Script Actions

Webchat Browser Notifications

Comments

0 comments

Article is closed for comments.