Q1
- Calendar UX improvement
- Fuzzy Questions displayed on Conversations
- Fuzzy Question generation
- Knowledge Scraping + "Ask the AI"
- Knowledge Base response generation
- AI-assisted Live Chat improvements
- Gen-AI Settings
- Email Escalations: Multiple Recipients
- Webchat: Custom Text Color
- Relative Dates in Audiences
- Last Modified At in API
Q2
- Contact Field descriptions
- "Disable Live Chat" setting
- Email Forwarding: Multiple Recipients
- Campaigns: Date range filtering
- Email Escalations: Duplicating Rules
- Recurring Campaigns: "Doesn't End" option
- Timestamps in Escalation emails
- Generate Fuzzy Questions for New Understandings
- "Disable AI" setting for individual contacts
- AI-assisted Live Chat: suggest response to any message
- Audience filtering in Campaign Insights
- Knowledge Base UX improvements
- "Unset Field" Script Action
- My Scripts & Script Library UX improvements
Q3
- Campaign scheduling redesign & Allowed Hours
- Matchmaker AI upgrade
- Webchat Variants UX improvements & "Delete" action
- Webchat accessibility upgrades
- Data-triggered Campaigns
- New User Invite + Forgot Password email redesigns
- Escalation Email redesigns
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